Need ready-to-use, quality training materials for your center? You have the peace of mind that IACCA materials have been specially written for nonprofit conference and retreat centers by experts in the field.

Why re-invent the wheel? For a small investment, make your center even better. Use the materials to train your staff, orient new staff or offer a mini-refresher training. This training module was designed by a professional curriculum developer.

Components: Each module contains all of the following useful materials for you to customize for your center. (within the licensing permissions. Please see licensing info.)

• Instructors Guide: Helps you design your training and provides several hands-on activities to use with your staff.
• PowerPoint: A template for you to adapt to your center by adding your procedures, photos, and logos. This becomes a platform for discussions.
• Certificate of Completion: Template for you to customize.
• Web Resources: Additional background information, supplemental information and materials to incorporate into your personalized training.
• IACCA Core Principles: Related to the topic
• Instructor Evaluation: For instructors use to evaluate the training and give feedback to IACCA.
• Student Evaluation: Students evaluate the training

Computer requirements. Microsoft Office 2000 and newer (Excel, Word, PowerPoint)

Assistance. Have a question or problem? Payment inquiries, technology questions, lost access codes/passwords, content questions, suggestions, etc, please contact us using the navigation tab.

Would you like to suggest a topic for a future resource? Please contact us using the navigation tab.

Below are the two current modules you can purchase for a nominal cost.

Description: Train your housekeeping staff so that: guests feel taken care of and welcomed, the center maintains a consistent high level of quality, housekeepers are safe on the job, and housekeepers feel valued. Train your new housekeepers as well as engaging your current housekeeping staff with a refresher course. This training is ready for the head of Housekeeping or Guest Services to easily adapt the materials.

Audience: Your housekeeping staff.
Length: 2 hours.
Instructor's Guide. 16 pages.
PowerPoint. 33 slides.

"The place this material shined is in getting the staff to open up with me on topics like attire, how they feel appreciated (or not), the importance of what they do, and getting them to talk about some of their experiences with guests. They even pointed out some things that they do in rooms above and beyond the expectations."
--An IACCA conference director

Sample material (55 k, .pdf)
PDF version of this course (right click your mouse to save on your computer) (46 k, .pdf)

Email this module to a friend.

Acknowledgements

Description: You want to provide the best experience for your guests. Food Service is one element of hospitality that fulfills your mission. Train your new food service staff as well as engaging your current staff with a refresher course. This training is ready for the Food Service Director or Manager to easily adapt to your needs.

Audience: Your food service staff and volunteers.
Length: 7 hours, 20 parts, depending on your staff's skill sets.
Instructor's Guide. 38 pages.
PowerPoint. 75 slides.

When we presented the food service module to our current staff, they were very receptive. We even received good feedback from our otherwise quiet teenage dishwashers. The material is so versatile and can easily be accommodated for any center. We are very excited to have this educational material to share with our staff. The amount of time and resources on the part of our management staff will be greatly reduced.
--An IACCA administrator

Samples:
Sample material (66 k, Adobe reader)
PDF version of this course  (59 k, Adobe reader)

Email this module to a friend.

Acknowledgements